Privacy Policy

Atria ("we," "our," or "us") operates the website atriashop.me and related services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully. By accessing or using the Service, you agree to this Privacy Policy.

Information We Collect

We may collect the following types of information when you use our Service:

• Account Information: Name, email address, password, and other registration details you provide when creating an account.
• Usage Data: Information about how you interact with our Service, including pages visited, features used, search queries, and analytics preferences.
• Device and Technical Data: IP address, browser type, operating system, device identifiers, and referral URLs.
• Payment Information: Billing details processed securely through third-party payment providers. We do not store full credit card numbers on our servers.
• Communications: Information you provide when contacting our support team or responding to surveys.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Service.
• Process transactions and send related notifications, including purchase confirmations and invoices.
• Personalize and improve your experience, including delivering relevant analytics insights and recommendations.
• Communicate with you about updates, new features, promotional offers, and customer support inquiries.
• Monitor and analyze usage trends to improve our platform’s performance and reliability.
• Detect, prevent, and address fraud, abuse, and technical issues.
• Comply with legal obligations and enforce our terms.

Data Sharing and Disclosure

We do not sell your personal information. We may share your data in the following limited circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our Service, such as hosting, payment processing, and analytics, subject to confidentiality obligations.
• Legal Requirements: When required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

Third-Party Services

Our platform integrates with third-party advertising and analytics platforms to provide you with comprehensive e-commerce insights. Specifically:

We access TikTok and Meta advertising data exclusively for analytics and reporting purposes. We do not sell personal data to third parties. We comply with TikTok’s Developer Terms of Service and Meta’s Platform Terms.

These third-party services have their own privacy policies, and we encourage you to review them. Our use of data obtained from these platforms is limited to providing analytics features within our Service and is subject to the respective platform’s terms and conditions.

We are not responsible for the privacy practices of any third-party websites or services linked from our platform.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver relevant content. The types of cookies we use include:

• Essential Cookies: Required for basic functionality such as authentication and session management.
• Analytics Cookies: Help us understand how users interact with our Service so we can improve performance and features.
• Preference Cookies: Remember your settings and preferences for a more personalized experience.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our Service.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide our Service. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer required, we will securely delete or anonymize it in accordance with applicable laws.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Portability: Request your data in a structured, commonly used, machine-readable format.
• Objection: Object to the processing of your data for certain purposes, including direct marketing.
• Withdrawal of Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at info@atriashop.me.

Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/SSL), secure data storage, access controls, and regular security audits. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security. If you become aware of any unauthorized access to your account, please notify us immediately.

International Data Transfers

Our Service is operated from Colombia. If you access our Service from outside Colombia, please be aware that your information may be transferred to, stored, and processed in Colombia or other countries where our servers or service providers are located. By using our Service, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence. We take appropriate safeguards to ensure your data is treated securely and in accordance with this Privacy Policy.

Children’s Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal data from a child under 18, we will take steps to delete that information promptly. If you believe a child has provided us with personal data, please contact us at info@atriashop.me.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, by sending you a notification. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: info@atriashop.me
• Location: Bogota, Colombia